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Claims
Find out where to get help with an insurance claim.
Commercial claims
Check what you need to do to make or track a claim and who to contact if you need help.
Check what you need to do to make or track a claim and who to contact if you need help.
Our Claims Charter sets out what brokers and customers can expect from us. These are the standards we hold ourselves to when it matters most.
We've been voted the number one insurer for Commercial Claims service by our brokers*.
Brokers appreciate our simple, responsive process and proactive support*.
98% of brokers agree we provide the expertise needed to resolve claims smoothly and successfully*.
Read real claims stories and see how we support our customers when they need us most.
*Based on Broker Voice 2025 survey results.
