Property claims

There are many things that can affect how long it takes to settle your claim. It can vary depending on the severity and complexity of the claim.

Your claim handler will contact you with the next steps after you’ve made your claim.

Most customers like to receive their settlement by bank transfer. We'll ask for your account name, account number and sort code to make a payment.

We'll ask you to provide written confirmation if you need to pay another party.

Yes, you should take the action you need to protect your property from further damage. For example;

• Fixing a water leak
• Boarding up a smashed window

Tell us about your claim as soon as possible and we can then let you know about the next steps.