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Liability claims, including employer and public liability
How to make or track an employer liability or public liability claim as a customer or broker.
How to report a claim
Please have the following details ready when you make your claim:
- Training records
- Risk assessments, maintenance records and inspection reports
- RIDDOR report for employers' liability claims
- Incident report forms
- Accident book entries
- Photos or CCTV footage
- Results of any investigations
We'll let you know if we need any other details.
Contact us
Make or track a claim
Call or email us to get help with your claim. We aim to respond to emails within:
- 2 working days for new claims
- 5 working days for existing claims
UK injury claims
Intact Insurance Care PO Box 256 Wymondham NR18 9DQ
Monday to Friday: 9am to 5pm
Injury claims abroad
Monday to Friday: 9am to 5pm
Commercial non-injury and risk-managed claims
PO Box 256 Wymondham NR18 9DQ
Track a commercial non-injury or risk managed claim
Real estate liability claims
PO Box 256 Wymondham NR18 9DQ
01245 274 470
01245 274 470
Monday to Friday: 9am to 5pm
Non-injury claims abroad
Monday to Friday: 9am to 5pm
Escalate a claim
If you need to escalate a claim, please contact the relevant team leader.
James Conroy
Commercial liability claims team leader
Janet Molloy
UK injury claims team leader
07442 448 884
07442 448 884
Adam Rigby
Non-injury claims team leader
0161 385 7275
0161 385 7275