During the process of setting up a new claim it is possible for claims to become unverified. Examples include incorrectly inputting the policy number, block policies, or using an incorrect postcode.
The registration process uses the customer's address and policy number to verify policy information. Similar to data protection checks. If this information doesn’t match the policy, the claim will be marked as unverified (draft). This will limit what you can view and do on the claims portal.
Intact Insurance will be prompted to go into the claim on ClaimCenter once the claim has been submitted on the portal. A manual verification of the information will take place allowing the claim to be available on the portal.
Once verification has taken place, this will be updated on the portal in real time.
An Intact Insurance claims handler will be in touch with you or the customer (depending on contact preferences). This could be either via the claims portal (by adding a note) or a telephone call.
Where Intact Insurance holds a block policy, the details will be unverified at the point a new claim is registered.
This status will remain until the verification process is complete.