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Brokers vote our commercial claims service as number 1
1 December 2025
Read time: 4 minutes
Brokers vote Intact Insurance as the best in the market for claims, recognising our strength, expertise and commitment to excellence.
Over the last 18 months, we've been making key improvements to our claims service. We are proud to announce that brokers have voted us as the number 1 insurer for commercial claims.
In September and October we interviewed 178 brokers, allowing us to understand what it's like to deal with Intact Insurance claims. A huge 91% of brokers agree that it is easy to make a claim with us.
We'd like to thank all brokers that took part in the recent Broker Voice Survey. Looking at the survey results, brokers told us that the ease of notifying your claim is what they're most happy with.
In broker's responses to what we asked in the survey, they also told us:
Brokers are our advocates: nearly 45% of brokers stand with us as our advocates.
Almost 30% of brokers have seen an improvement in their experience: over the last 6 months, brokers have seen an improvement in their experience with Intact Insurance. This includes better communications, responsiveness, and speed of claim resolution.
98% of brokers agree that Intact Insurance provides the expertise needed to resolve claims smoothly and successfully: for the third year running, brokers have scored us highly for our employee knowledge and expertise.
Based on previous broker survey feedback, you have helped to identify key improvements to our claims service. As a result, we have made enhancements to our service, including:
To date, we've launched commercial motor and property online claims portals. This has made it easier for brokers to notify us of claims, and also manage their claims at a time that suits them.
Over the next few years, we will continue to enhance and roll-out even more lines of business to our ClaimCentre online portals. It's all part of our commitment to delivering best-in-class service.
With a comprehensive geographical spread across the UK, our in-house service delivers a fast and efficient claims experience through tailored loss adjusting solutions. We're able to respond faster and more effectively by managing claims in-house - providing meaningful contact within 24-hours, clear action plans within 5 days, and timely payments to keep your business moving.
We listen to all feedback provided by our brokers. Any areas of improvement that have been highlighted as part of the survey will be considered for future development. Watch this space!
We don't just meet expectations, we exceed them. Our claims service sets a high standard in the industry, combining efficiency and expertise to create a seamless experience.
I am delighted to see brokers recognise us as the number 1 in the UK for commercial claims. Making a claim is the ultimate moment of truth for customers and brokers and so it is pleasing to see the improvements that we have been making in our claims process over the last couple of years to make them easier, fairer and more transparent - backed by the considerable expertise of our people – recognised by brokers. This is an important step in our journey to make Intact Insurance the number 1 commercial lines insurer in the UK, and we’ll continue to listen to and collaborate with our brokers to make this even better.
Lee Dainty, Vice President, Commercial Claims at Intact Insurance