Insight from our broker roadshows with Steve Scott

In October, we hosted a series of Regional Roadshows for our brokers across the UK. We've since caught up with Steve Scott, Regions Director at Intact Insurance, where he shares insight on the events.

Now that the ‘Becoming Intact Insurance’ roadshows have wrapped up, what are your reflections on how they went?

The engagement from the broker community was extraordinary, the curiosity and the warmth was just brilliant. What was clear is the brokers really bought into our valuesand they see these as being fundamental to the trusted partner status we’re so focused on.

Deena Hemming previously spoke about showcasing the “Power of Intact Insurance” at these events. How do you feel that message landed with brokers?

We wanted to bring to life the benefits of being part of an insurer which commands a $50 billion Market Cap, a parent who is 100% focused on the sector, is committed for the long term and is prepared to invest in cutting-edge technology, supporting our colleagues and the broker market. I think we absolutely achieved this, whether it was bringing to life our appetite, from a simple tradesman policy to a global energy supplier, or a shop policy to a multi-national retailer, or the capacity limits we’re now prepared to put down. The change is tangible and evidenced every day in the way we trade.

One of the goals was to demonstrate how broker feedback is shaping our business. Can you share any examples of how that’s already happening?

Brokers love our claims service and recognise the investments we’ve been making in the eTrade space, but brokers said we need to increase the speed of service in the regional space, to put the effort in being effortless and to help them remove frictional cost. Obviously, we want to achieve the same thing, so we’re re-platforming the regional business over the next 12 months. 

This investment includes a multi-million pound, multi-year investment with date ingestion capabilities and stream-lined processing capabilities, all the way through to a single-policy administration system which will deliver a far better, more efficient, broker experience. 

Brokers also said we needed to improve our response to new business opportunities, and we agree. So we’ve established dedicated New Business Teams, with clear accountability.

For brokers who couldn’t attend, what’s the one key takeaway you’d want them to know?

That we have huge ambition for the UK business, that we back this ambition with a Values led improvement agenda and that change will be supported by significant investment.

Looking ahead, how will the momentum from these events carry forward into 2026?

We already have real momentum, but we’ll be showcasing the proof-points as we move forward, demonstrating how we are winning through our solutions-led approach. We’ll be increasing our visibility in the market and working with our broker partners to align our strengths, deepen relationships and evidence the scope, scale and power of Intact Insurance.