Insight from our broker roadshows with Steve Scott

In October, we hosted a series of Regional Roadshows for our brokers across the UK. We've since caught up with Steve Scott, Regions Director at Intact Insurance, where he shares insight on the events.

Now that the ‘Becoming Intact Insurance’ roadshows have wrapped up, what are your reflections on how they went?

The engagement from the broker community was extraordinary, the curiosity and the warmth was just brilliant. What was clear is the brokers really bought into our valuesand they see these as being fundamental to the trusted partner status we’re so focused on.

We wanted to showcase the “Power of Intact Insurance” at these events. How do you feel that message landed with brokers?

We wanted to show brokers the benefits of partnering with an insurer backed by significant financial strength – a £50 billion market cap means we have the resources to invest in technology and solutions that make trading easier. Our parent is 100% focused on the Commercial and Specialty sector, committed for the long term, and prepared to invest in cutting-edge tools that support brokers and colleagues alike. I think we absolutely achieved this, whether it was bringing to life our appetite, from a simple tradesman policy to a global energy supplier, or a shop policy to a multi-national retailer, or the capacity limits we’re now prepared to put down. The change is tangible and evidenced every day in the way we trade. This breadth allows us to deliver tailored solutions for brokers and their clients, supported by capacity limits that demonstrate our commitment to growth.

One of the goals was to demonstrate how broker feedback is shaping our business. Can you share any examples of how that’s already happening?

Brokers love our claims service and recognise the investments we’ve been making to our eTrade proposition, but they also said we need to increase the speed and consistency of service in the Regional space, to put the effort in being effortless and to help them remove frictional cost. We’re already acting: the re-platforming of our Regional business is well advanced, with new Intact products launching in December. These changes will maximise time spent on value-add solutions for our brokers. And it’s not just about technology – we’ve reorganised with dedicated New Business Teams, doubled the number of quotes going to market with unwavering focus on speed and ease of the solutions we put in place to drive growth*.

For brokers who couldn’t attend, what’s the one key takeaway you’d want them to know?

Our key message: we’re investing heavily to make it easier for brokers to win and grow. From faster responses on to new business opportunities, to streamlined systems and expanded appetite, everything we’re doing is designed to help brokers succeed.

Looking ahead, how will the momentum from these events carry forward into 2026?

This is just the start. We’ve already hosted our first follow-up webinar with over 600 brokers and held regional events in the North East. Alongside a significant increase in market visibility, brokers can expect to see and hear more from us as we work in partnership to drive mutual growth.

*RSA quote data January 2024-November 2025