Leading with clarity in a changing market - a podcast

“Our lever to grow is service… We’ve gone from bottom of the class to number 1 in eTrade and claims. We want to be the best commercial lines insurer and a leading specialty player in this market.” – Ken Norgrove, CEO at Intact Insurance.

In the latest Insurance Age Double Indemnity podcast, Ken discusses the Intact Insurance UK journey so far, sharing his perspective on building resilience, fostering trust, and leading with clarity in a changing market.

He reflects on:

• The rationale for the rebrand to Intact Insurance.
• The transformation of the business since its acquisition by Intact.
• His career since starting out as a commercial underwriting admin assistant in 1986.

Listen to the full episode.