Last lockdown claims ends a defining era for insurance

"Clarity, consistency, and a willingness to act in the interests of customers are not abstract principles; they are what sustain trust when it is under the greatest strain." - Karl Helgesen, Chief Operating Officer at Intact Insurance.

Karl speaks with Insurance Post on the lasting impact of Covid-19 on the insurance sector, as the limitation period for lockdown claims comes to an end. Karl explores some of the lessons learnt, defining features of this period, and what focuses it has helped to mould.

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