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Intact Insurance eTrade: 5-star where it matters, improving where it counts
12 May 2026
Read time: 5 minutes
Over the past year, brokers trading with Intact Insurance through Software Houses have rated that experience 5 stars in the Insurance Times eTrading survey. At the same time, our extranet currently holds a 4 star rating, providing clear, broker led insight into where we are focused next.
Together, those ratings tell a simple story: where brokers trade digitally with Intact most often, they are seeing speed, clarity and confidence and where more improvement is needed, we’re listening and investing.
The 5 star Software House rating reflects strong broker feedback on what matters most when placing business digitally: ease of trade.
Over the last 12 months, our eTrade proposition has built real momentum. Four new eTrade products have launched, broadening appetite and giving brokers greater flexibility to support a wider range of SME customer needs, all through efficient, familiar Software House journeys. The focus has been on helping brokers place business first time, with less friction, clearer outcomes and faster turnaround.
That experience is underpinned by continual improvements to service delivery, including faster responses, increased flexibility and clearer underwriting appetite. These enhancements haven’t happened in isolation; they’ve been shaped through close collaboration with brokers across the market, using real trading insight to improve day to day workflows.
The result is a Software House experience that brokers recognise as intuitive, dependable and commercially effective, reflected clearly in the 5 star rating.
Our extranet currently holds a 4 star rating, based on broker feedback. Importantly, that insight provides a clear view of where brokers want to see further progress.
Feedback gathered through Insurance Times has played a central role in shaping our digital development priorities, including a strong focus on simplifying journeys and improving consistency. One of the most significant next steps is the launch of a new eTrade broker portal, designed to make extranet trading simpler, more joined up and easier to navigate.
This next phase of development will introduce streamlined question sets, more intuitive search functionality and greater agility to support change - all aimed at improving ease of trade while retaining the underwriting clarity brokers expect.
Momentum continues. A further new eTrade product is due to launch soon, extending appetite and capability even further. Looking ahead, priorities include continued product development, broader appetite, increased straight through processing and further refinement of digital journeys.
With a sharp focus on speed, clarity and ease of trade, Intact Insurance eTrade remains committed to helping brokers place business faster, with confidence - supporting strong customer outcomes and sustainable, profitable growth.
Because when brokers tell us what works and where we can do better - we act. And the 5-star and 4-star ratings show that progress clearly.
Thank you to the brokers who helped Intact Insurance achieve a 5 star rating for Software House trading in the Insurance Times eTrading Survey 2026. Your feedback has shaped our progress, your trust has driven our momentum, and this rating reinforces our commitment to keep raising the bar.
We’re proud to share this result with you and to continue building an eTrade experience designed around how you trade.