News and insights

We know just how important proactive support on claims are, particularly when a devastating incident has occurred unexpectedly. That's why, when our claims experts were presented with this particular scenario, they managed to provide a positive outcome. What could have been an overwhelming experience quickly became one defined by reassurance, clarity and proactive support - demonstrating the strength of our claims process when customers need it most.

We're pleased to announce that we've launched our new broker eTrade portal, designed to make trading simpler, faster and more consistent for brokers. Find out more about how to access the portal, and the benefits of online trading.

We’re proud to be building on our partnership with UK Youth - we're opening up our archives and using our heritage to help create opportunities for young people across the UK. This summer, we’ll be hosting two charity auctions featuring a unique collection of historic insurance artefacts. Find out about the auctions, and view the catalogue.

Capgemini’s latest World Property and Casualty Insurance Report explores how insurers are moving beyond AI experimentation and towards embedding intelligence as a core business capability across underwriting, claims, distribution and customer service. Hear from Ollie Holden, SVP, Chief Information Office at Intact Insurance, and access the full report.

Over the past year, brokers trading with us through Software Houses have rated that experience 5 stars in the Insurance Times eTrading survey. At the same time, our extranet currently holds a 4 star rating, providing clear, broker led insight into where we are focused next.

We understand that not all cases are the same, and when our customers are in need of support, that's where we step in. In this particular case, we explore how a director received an unexpected notice of public inquiry, and how we helped them obtain a positive outcome.