Celebrating another award with Caravan Guard

Our long-standing partnership with Caravan Guard has been recognised at the British Insurance Technology Awards, winning Technology Collaboration of the Year: Customer Experience.

This award celebrates the strength of a partnership that has evolved over more than two decades, and reflects a shared commitment to delivering better experiences and outcomes for customers.

The recognition follows our success earlier this year at the British Insurance Awards, where our partnership received the Customer Experience Award. The win highlighted the continued impact of close collaboration, specialist expertise, and a customer-focused approach.

A partnership built around customer needs

Strong delegated authority relationships are built on more than products and processes. They require trust and a clear focus on the needs of customers.

By combining Caravan Guard's specialist understanding of the touring caravan market with our underwriting, claims and technical expertise, the partnership has continually evolved to meet changing customer expectations.

Together, we've focused on reducing friction across the customer journey, making it easier for customers to access cover and support when they need it most, while maintaining the specialist service and expertise that customers value.

Looking ahead

This award represents an important milestone in our journey as Intact Insurance. We're focused on making it easier to do business with us, strengthening relationships with our brokers and customers, and continuing to invest in the partnerships that help deliver outstanding outcomes.

We're proud to celebrate this achievement with Caravan Guard, and look forward to building on our success together in the years ahead.