
The Insurance Times Broker Service Survey is now open, giving brokers the opportunity to share their experience of working with insurers across claims, underwriting, policy documentation, quality of cover, and service.
We're proud of the relationships we've built with our broker partners and the support our teams provide every day. If you've worked with Intact Insurance over the past year, we'd be grateful if you could take a few minutes to share your feedback.
Brokers who complete the survey will have the opportunity to be entered into a prize draw to win £250 in Amazon vouchers.*
*The prize draw is organised and administered by Insurance Times. Please refer to the survey homepage for more information. Please complete by the closing date of 6 December 2026.

There when it matters.
Our Commercial Claims service was voted No.1 by brokers in Broker Voice 2025.**
Earlier this year, we launched our Claims Charter, setting out clear commitments to brokers and customers and helping deliver greater clarity when it matters most.
**Based on Broker Voice 2025 survey results.
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Expertise you can rely on.
Whether it's helping place risks, providing technical expertise or supporting trading decisions, our underwriters work closely with brokers every day.
Our underwriting service has been recognised with the Gracechurch Outstanding 2026 UK Market Underwriting Service Quality Marque, reflecting our commitment to quality, consistency and broker-focused decision making.

Supporting brokers with more choice and easier access.
We've continued to invest in our Commercial Lines proposition, launching multiple new and enhanced products to give brokers greater choice and flexibility when placing business.
We're also making it easier to do business with us through continued investment in our digital trading capabilities and the Intact Insurance UK Broker Portal, helping brokers quote, trade and manage business online.

Making it easier to do business.
We're focused on delivering the service, expertise and support brokers need every day.
From helping brokers navigate change through regular updates and insights, to providing responsive support across our service teams, we're committed to making every interaction straightforward, effective and easier to do business with.
If you've worked with Intact Insurance over the past year, we'd be grateful if you could take part in the Insurance Times Broker Service Survey 2026.
Your feedback helps us understand what's working well and where we can continue to improve for brokers and customers.
Complete the survey today. Brokers who complete the survey will have the opportunity to be entered into a prize draw to win £250 in Amazon vouchers.*
*The prize draw is organised and administered by Insurance Times. Please refer to the survey homepage for more information. Please complete by the closing date of 6 December 2026.
Our team of in-house experts can support you through the claims process.