
We are now Intact Insurance, setting a new standard to deliver a seamless, service-first experience for brokers and businesses.
This change reflects our long-term commitment to the UK market, continued investment in service improvements, and a strengthened focus on broker partnerships.
As part of this change, we’re enhancing how you trade with us – and how we support you – with improvements to our claims service, contact routes, and product access, for simpler, faster trading - all underpinned by our expert underwriting.

Better service: Simplified contact number routing to dedicated teams, streamlined email inboxes and responses with enhanced eTrade Live Chat. This enables faster, more effective support to improve the overall service experience.

Discover how we’re enhancing claims handling with 24/7 online portals for Property and Motor, plus dedicated claims experts and in-house Loss Adjusters for Property and Major Loss.

Find out how we’re enhancing our eTrade and Regional products to make trading simpler for brokers and businesses.

Explore how Intact Insurance is uniting RSA Online and NIG The Hub for simpler access and smoother logins.

We’re bringing RSA Online and NIG The Hub together in one place with the upcoming Intact Insurance Broker Portal.

Our new, unified Direct Debit process is now live as part of our rebrand to Intact Insurance.
We’re continuing to evolve as Intact Insurance - delivering expert solutions through simpler, smarter trading. Whether it’s claims, service, or product access, our commitment to brokers remains the same - to deliver expert solutions, make trading easier, and ensure every interaction feels consistent, responsive, and reliable.
As we move forward, we’ll continue to keep you informed and supported – with clear communication, follow-up training, and performance insights to help you track the benefits of these changes.
Find out more about our rebrand to Intact Insurance.
Read our recent announcement on RSA and NIG becoming Intact Insurance.