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Driving faster, simpler trading: Have your say in the Insurance Times eTrading Survey 2026
27 January 2026
Read time: 5 minutes
We’re proud to have achieved a 5 star rating in 2025 for eTrading, and as we enter an important year of transformation, we remain focused on delivering a fast, simple and reliable digital trading experience for brokers. The Insurance Times eTrading Survey 2026 is now open, giving you the opportunity to share your feedback on how our online journeys and digital support are working for you. The survey runs from 20 January to 22 March 2026.
Your insight plays a vital role in shaping our priorities, ensuring we continue to build an eTrade proposition that meets your needs today and supports your business in the future.
This year, we’re making significant enhancements to our digital trading proposition, shaped directly by broker insight. You told us what works well and we listened, refined, and built something better.
We’ve recently launched our refreshed Property Owners and Shops products on Acturis. Each one offers broader eligibility, increased limits, improved trading experiences, and greater confidence for brokers and businesses.
Your existing RSA and NIG eTrade products remain unchanged for now. Rebranding will take place later in 2026 and will be managed behind the scenes, ensuring no re-keying, no downtime and no disruption to the way you trade.
We’re continuing to simplify how you interact with us online. A key part of that is aligning and streamlining our contact channels, making it easier to reach the right team first time and get the information or support you need quickly. These changes are designed to remove friction from the trading process and help you focus on serving your clients.
Speed and clarity remain core strengths of our eTrade proposition. We return a decision on 95% of cases without referral*, giving you faster outcomes while reducing the time spent waiting for underwriting decisions. This helps you deliver a more seamless service to your clients and keeps business moving.
We’ve strengthened our support to make eTrading faster and simpler. This includes a dedicated Intact Insurance helpline for quick answers on our new product sets — whether you need clarity on cover, wording or system navigation. We’ve also launched a new eTrade centre phone line for all underwriting and trading enquiries across new and existing products, giving you:
To speed things up even further, we’ve introduced dedicated inboxes for our new products, ensuring your queries go straight to the specialists best equipped to help - delivering clearer, faster responses as our product suite grows. And from day one, Live Chat is available on all new eTrade products, giving you real-time support from specialist handlers so you can resolve queries quickly and keep trading without delay.
You can keep up to date with latest updates and enhancements in 2026 here.
The Insurance Times eTrading Survey 2026 gives you the opportunity to share what’s working well and where we can continue to improve. Every response helps us strengthen our digital journeys, refine our products and maintain our 5 star standard. It only takes a few minutes, and you’ll be entered into a draw to win £250 in John Lewis vouchers**.
Your voice directly shapes how we improve our service, products, and support for brokers.
Complete the eTrading survey now!
*Based on RSA quote data, February–July 2025
**The prize draw is organised & administered by Insurance Times. Please refer to the survey homepage for more information. Please complete by 22nd March 2026.