One year on, stronger together, and building for what's next

One year ago, we introduced Intact Insurance to the UK market with a simple promise: a new name, a new way of doing business. This was built on proven expertise, stronger relationships, and a clear ambition to become the best commercial insurer in the UK as well as a leading specialty lines insurer.

As we mark our first anniversary as Intact Insurance, we're taking a moment to reflect on what we've achieved together, celebrate the progress we've made and look ahead to what's next.

The last 12 months have been about much more than a rebrand. They have been about bringing people together around a shared purpose, strengthening our foundations, and delivering tangible improvements for brokers and customers.

Greater clarity when it matters most

In the last year, we've also focused on strengthening our relationships with our brokers, listening closely to feedback to better understand what they would like from us. Earlier this year, we launched our Claims Charter. The Charter clearly articulates our claims proposition, as well as our commitments to service.

A stronger, more recognised brand creates confidence. The increasing awareness, advocacy and engagement we're seeing demonstrate that brokers understand who we are, what we stand for, and the value we bring to them and their customers. 

Building for the future

Backed by the strength of Intact Financial Corporation, we're continuing to invest in the people, products and expertise that will drive long-term success.

• Global reach and expertise: we have presence across 150 territories, with 3600 risk experts, and expertise across 23 industry sectors
• Investing in our people: we've invested £92,500 in professional qualifications with 42 colleagues supported
• Supporting business resilience: we've announced a new partnership with Small Business Britain, and invested in flood resilience research with the University of Hull

Our ambition remains clear. We're building a business designed for long-term outperformance, with a clear goal to become the best commercial insurer in the UK, and build a leading specialty lines business.

Thank you for being part of our journey

One year on, we're stronger together. We've strengthened our brand. We've improved our service. We've expanded our expertise. And we've continued to invest in the capabilities that matter most to brokers and customers. Most importantly, we've built momentum.

Thank you to our broker partners for being part of our journey so far. We're proud of what we've achieved together and excited about what comes next.

*Broker Brand Tracker - wave 3 2026

**Q2 2026 Broker Survey