Our 2025 Social Impact and ESG report is here

We're pleased to launch our 2025 Social Impact and ESG report - setting out how we're responding to major shifts affecting the insurance market. Recently we've seen more extreme weather, accelerating technology change, rising customer expectations and the need for stronger, more resilient communities. Backed by data, the report demonstrates how our people, partnerships and investments are creating tangible outcomes for brokers and their customers across the UK.

Six highlights from the report

While there are many highlights to be pulled out of the full report, there are six standouts that can be celebrated:

1. We were recognised as a Best Employer by Mercer in 2025 for the first time, demonstrating confidence in our strategy, and knowing our people are engaged.

2. In 2025, our colleagues volunteered 14,600 hours across the UK to causes that are most important to them.
3. 44% colleagues participated in our Generosity programmes, including volunteering, fundraising and donations.
4. 350+ young people (aged 16-25) were supported by the Building Aspirations programme in Manchester, Liverpool, Leeds and Halifax over the last two years. The programme is part of our charitable partnership with UK Youth.
5. We were voted the number 1 insurer in the UK for Commercial Claims by brokers* - thanks to improvements in communication and service speed, driven by our online claims portals and expanded in-house loss adjusting.
6. We have achieved a 33% reduction in global operations greenhouse gas emissions since 2019. Working towards our target to achieve Net Zero by 2050, and halve our operations emissions by 2030.

Find out more about our successes in our highlights summary. You can also explore our interactive map to find out how we're building resilient communities in the UK.

*Based on Broker Voice 2025 survey results.